Speech Recognition
The ability to identify and understand the speech of another person.
Level Scales
(3)
| Level | Description |
|---|---|
| 2 | Recognize the voice of a coworker |
| 4 | Identify a former customer's voice over the phone |
| 6 | Understand a speech presented by someone with an unfamiliar accent |
Work Activities
(16)
- Getting Information
- Interpreting the Meaning of Information for Others
- Communicating with Supervisors, Peers, or Subordinates
- Communicating with People Outside the Organization
- Establishing and Maintaining Interpersonal Relationships
- Assisting and Caring for Others
- Selling or Influencing Others
- Resolving Conflicts and Negotiating with Others
- Performing for or Working Directly with the Public
- Coordinating the Work and Activities of Others
- Developing and Building Teams
- Training and Teaching Others
- Guiding, Directing, and Motivating Subordinates
- Coaching and Developing Others
- Providing Consultation and Advice to Others
- Staffing Organizational Units
Work Context
(11)
- Telephone Conversations
- Face-to-Face Discussions with Individuals and Within Teams
- Contact With Others
- Work With or Contribute to a Work Group or Team
- Deal With External Customers or the Public in General
- Coordinate or Lead Others in Accomplishing Work Activities
- Health and Safety of Other Workers
- Work Outcomes and Results of Other Workers
- Conflict Situations
- Dealing With Unpleasant, Angry, or Discourteous People
- Dealing with Violent or Physically Aggressive People