Knowledge: Customer and Personal Service
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Level Scales
(3)
| Level | Description |
|---|---|
| 2 | Process a customer's dry-cleaning drop off |
| 4 | Be responsible for 10 children at daycare |
| 6 | Respond to a citizen's request for assistance after a major disaster |
Occupations
(450)
- First-Line Supervisors of Personal Service Workers
- Public Safety Telecommunicators
- Eligibility Interviewers, Government Programs
- Morticians, Undertakers, and Funeral Arrangers
- Claims Adjusters, Examiners, and Investigators
- Health Education Specialists
- First-Line Supervisors of Police and Detectives
- First-Line Supervisors of Firefighting and Prevention Workers
- Animal Control Workers
- Podiatrists
- Transit and Railroad Police
- Nurse Anesthetists
- Funeral Home Managers
- Credit Counselors
- Fire Inspectors and Investigators
- Chief Executives
- Social and Community Service Managers
- Midwives
- Firefighters
- Education and Childcare Administrators, Preschool and Daycare
- Critical Care Nurses
- Audiologists
- Police and Sheriff's Patrol Officers
- Property, Real Estate, and Community Association Managers
- Substance Abuse and Behavioral Disorder Counselors
- Healthcare Social Workers
- Naturopathic Physicians
- Insurance Appraisers, Auto Damage
- Public Relations Specialists
- Medical Assistants
- Security Guards
- Marriage and Family Therapists
- Veterinarians
- Real Estate Sales Agents
- Coroners
- Emergency Management Directors
- Government Property Inspectors and Investigators
- Family Medicine Physicians
- Residential Advisors
- Interviewers, Except Eligibility and Loan
- Respiratory Therapists
- Customer Service Representatives
- School Psychologists
- Physician Assistants
- Nurse Practitioners
- Parts Salespersons
- Advertising Sales Agents
- First-Line Supervisors of Retail Sales Workers
- Computer User Support Specialists
- Pediatricians, General
- Aircraft Cargo Handling Supervisors
- Acute Care Nurses
- Loan Officers
- Dietetic Technicians
- Occupational Therapy Assistants
- Education Administrators, Kindergarten through Secondary
- Physical Therapists
- Diagnostic Medical Sonographers
- Market Research Analysts and Marketing Specialists
- Orthotists and Prosthetists
- Freight Forwarders
- First-Line Supervisors of Material-Moving Machine and Vehicle Operators
- Occupational Therapists
- Nuclear Medicine Technologists
- Medical and Health Services Managers
- Medical Equipment Preparers
- Phlebotomists
- Sales Engineers
- First-Line Supervisors of Gambling Services Workers
- Tax Examiners and Collectors, and Revenue Agents
- Detectives and Criminal Investigators
- Fundraisers
- Information Technology Project Managers
- Registered Nurses
- Physical Medicine and Rehabilitation Physicians
- Fish and Game Wardens
- Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
- Dispatchers, Except Police, Fire, and Ambulance
- Bus Drivers, Transit and Intercity
- Switchboard Operators, Including Answering Service
- Telephone Operators
- Hearing Aid Specialists
- Librarians and Media Collections Specialists
- Nurse Midwives
- Chiropractors
- Dentists, General
- Advanced Practice Psychiatric Nurses
- Dermatologists
- Aviation Inspectors
- Flight Attendants
- New Accounts Clerks
- Social and Human Service Assistants
- Interior Designers
- Advertising and Promotions Managers
- Sales Managers
- Personal Financial Advisors
- Music Therapists
- Clinical Nurse Specialists
- Patient Representatives
- Reservation and Transportation Ticket Agents and Travel Clerks
- Community Health Workers
- Financial Managers
- Real Estate Brokers
- Opticians, Dispensing
- Athletic Trainers
- Park Naturalists
- Computer Science Teachers, Postsecondary
- Radiation Therapists
- Order Clerks
- Management Analysts
- Concierges
- Career/Technical Education Teachers, Secondary School
- Brownfield Redevelopment Specialists and Site Managers
- Purchasing Agents, Except Wholesale, Retail, and Farm Products
- Massage Therapists
- Human Resources Managers
- Recreational Therapists
- Allergists and Immunologists
- Logisticians
- Clergy
- Physical Therapist Assistants
- Court, Municipal, and License Clerks
- Motorboat Operators
- Transportation, Storage, and Distribution Managers
- Spa Managers
- Compliance Managers
- Forest Fire Inspectors and Prevention Specialists
- Architectural and Engineering Managers
- Rehabilitation Counselors
- Child, Family, and School Social Workers
- Ophthalmic Medical Technologists
- Recycling Coordinators
- Art Therapists
- Solar Thermal Installers and Technicians
- Mental Health Counselors
- Bill and Account Collectors
- Administrative Services Managers
- Ophthalmologists, Except Pediatric
- Acupuncturists
- Insurance Claims and Policy Processing Clerks
- Education Administrators, Postsecondary
- Compensation and Benefits Managers
- Photographers
- Optometrists
- Meeting, Convention, and Event Planners
- Neurodiagnostic Technologists
- Construction and Building Inspectors
- Physical Therapist Aides
- Dental Assistants
- First-Line Supervisors of Non-Retail Sales Workers
- Facilities Managers
- Purchasing Managers
- Supply Chain Managers
- Foresters
- Tutors
- Pharmacists
- Exercise Physiologists
- Police Identification and Records Officers
- Occupational Health and Safety Specialists
- Genetic Counselors
- Oral and Maxillofacial Surgeons
- Teaching Assistants, Preschool, Elementary, Middle, and Secondary School, Except Special Education
- Speech-Language Pathologists
- Obstetricians and Gynecologists
- Animal Breeders
- Health and Safety Engineers, Except Mining Safety Engineers and Inspectors
- Lawyers
- Lodging Managers
- Nursing Instructors and Teachers, Postsecondary
- Farm and Home Management Educators
- Cardiovascular Technologists and Technicians
- Prosthodontists
- Air Traffic Controllers
- Equal Opportunity Representatives and Officers
- Funeral Attendants
- Baggage Porters and Bellhops
- Gambling Cage Workers
- Clinical Neuropsychologists
- Pharmacy Technicians
- Automotive and Watercraft Service Attendants
- Radiologists
- Radiologic Technologists and Technicians
- Bartenders
- Orthodontists
- First-Line Supervisors of Office and Administrative Support Workers
- Zoologists and Wildlife Biologists
- Psychiatrists
- Tax Preparers
- Mental Health and Substance Abuse Social Workers
- Criminal Justice and Law Enforcement Teachers, Postsecondary
- Skincare Specialists
- Human Resources Assistants, Except Payroll and Timekeeping
- Radio, Cellular, and Tower Equipment Installers and Repairers
- Surgical Technologists
- Tour Guides and Escorts
- Urban and Regional Planners
- Urologists
- Insurance Sales Agents
- Dietitians and Nutritionists
- Securities, Commodities, and Financial Services Sales Agents
- Compensation, Benefits, and Job Analysis Specialists
- Marketing Managers
- Clinical Research Coordinators
- Travel Guides
- Heating, Air Conditioning, and Refrigeration Mechanics and Installers
- Neuropsychologists
- Educational, Guidance, and Career Counselors and Advisors
- First-Line Supervisors of Food Preparation and Serving Workers
- Solar Sales Representatives and Assessors
- Gambling Managers
- Training and Development Specialists
- Precision Agriculture Technicians
- Chefs and Head Cooks
- Credit Authorizers, Checkers, and Clerks
- Special Education Teachers, Secondary School
- Orthoptists
- Customs and Border Protection Officers
- Fitness and Wellness Coordinators
- Architects, Except Landscape and Naval
- Compliance Officers
- Online Merchants
- Fraud Examiners, Investigators and Analysts
- Food Service Managers
- Postmasters and Mail Superintendents
- Library Science Teachers, Postsecondary
- Energy Auditors
- Agricultural Sciences Teachers, Postsecondary
- Pharmacy Aides
- Private Detectives and Investigators
- Lifeguards, Ski Patrol, and Other Recreational Protective Service Workers
- Travel Agents
- Telecommunications Equipment Installers and Repairers, Except Line Installers
- Agents and Business Managers of Artists, Performers, and Athletes
- Database Administrators
- Hospitalists
- Surgical Assistants
- Medical Secretaries and Administrative Assistants
- Power Distributors and Dispatchers
- Preventive Medicine Physicians
- Insulation Workers, Mechanical
- General Internal Medicine Physicians
- Home Appliance Repairers
- Computer and Information Systems Managers
- Security and Fire Alarm Systems Installers
- First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers
- Hairdressers, Hairstylists, and Cosmetologists
- Construction Managers
- Anesthesiologist Assistants
- Magnetic Resonance Imaging Technologists
- Postal Service Mail Carriers
- Tailors, Dressmakers, and Custom Sewers
- Network and Computer Systems Administrators
- Buyers and Purchasing Agents, Farm Products
- Radio Frequency Identification Device Specialists
- Directors, Religious Activities and Education
- Embalmers
- Insurance Underwriters
- Environmental Engineers
- Interpreters and Translators
- Service Unit Operators, Oil and Gas
- Industrial-Organizational Psychologists
- Archivists
- Licensed Practical and Licensed Vocational Nurses
- First-Line Supervisors of Housekeeping and Janitorial Workers
- Legal Secretaries and Administrative Assistants
- General and Operations Managers
- Environmental Science and Protection Technicians, Including Health
- Veterinary Assistants and Laboratory Animal Caretakers
- Ambulance Drivers and Attendants, Except Emergency Medical Technicians
- Broadcast Announcers and Radio Disc Jockeys
- Anesthesiologists
- Civil Engineers
- Occupational Health and Safety Technicians
- Writers and Authors
- Solar Energy Installation Managers
- Locksmiths and Safe Repairers
- Brokerage Clerks
- Adult Basic Education, Adult Secondary Education, and English as a Second Language Instructors
- Quality Control Systems Managers
- Environmental Restoration Planners
- Production, Planning, and Expediting Clerks
- Family and Consumer Sciences Teachers, Postsecondary
- Cooks, Private Household
- Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products
- Training and Development Managers
- Telecommunications Engineering Specialists
- Medical and Clinical Laboratory Technologists
- Investment Fund Managers
- Business Continuity Planners
- Computer Systems Engineers/Architects
- Fire-Prevention and Protection Engineers
- Validation Engineers
- Recreation and Fitness Studies Teachers, Postsecondary
- Career/Technical Education Teachers, Postsecondary
- Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
- Billing and Posting Clerks
- Talent Directors
- Loss Prevention Managers
- Energy Engineers, Except Wind and Solar
- Conservation Scientists
- Wholesale and Retail Buyers, Except Farm Products
- Document Management Specialists
- Landscape Architects
- Social Work Teachers, Postsecondary
- Low Vision Therapists, Orientation and Mobility Specialists, and Vision Rehabilitation Therapists
- Procurement Clerks
- Appraisers and Assessors of Real Estate
- Septic Tank Servicers and Sewer Pipe Cleaners
- Commercial Pilots
- Business Teachers, Postsecondary
- Neurologists
- Counter and Rental Clerks
- Agricultural Inspectors
- Chief Sustainability Officers
- Personal Care Aides
- Sustainability Specialists
- Nursing Assistants
- Accountants and Auditors
- Barbers
- Motorboat Mechanics and Service Technicians
- Transportation Engineers
- Ophthalmic Medical Technicians
- Highway Maintenance Workers
- Web Administrators
- Bookkeeping, Accounting, and Auditing Clerks
- Data Entry Keyers
- Loan Interviewers and Clerks
- Telecommunications Line Installers and Repairers
- Door-to-Door Sales Workers, News and Street Vendors, and Related Workers
- Hotel, Motel, and Resort Desk Clerks
- Word Processors and Typists
- Airfield Operations Specialists
- Wind Energy Engineers
- Biologists
- Sound Engineering Technicians
- Retail Loss Prevention Specialists
- Waiters and Waitresses
- Administrative Law Judges, Adjudicators, and Hearing Officers
- Athletes and Sports Competitors
- Veterinary Technologists and Technicians
- Cashiers
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
- Elevator and Escalator Installers and Repairers
- First-Line Supervisors of Mechanics, Installers, and Repairers
- Medical Equipment Repairers
- Customs Brokers
- Computer Network Architects
- Surveyors
- Library Technicians
- Ushers, Lobby Attendants, and Ticket Takers
- Dining Room and Cafeteria Attendants and Bartender Helpers
- Retail Salespersons
- First-Line Supervisors of Construction Trades and Extraction Workers
- Traffic Technicians
- Transportation Inspectors
- Fast Food and Counter Workers
- Animal Caretakers
- Paralegals and Legal Assistants
- Bicycle Repairers
- Clinical Data Managers
- Civil Engineering Technologists and Technicians
- Transportation Planners
- Health Specialties Teachers, Postsecondary
- Medical and Clinical Laboratory Technicians
- Pest Control Workers
- Carpet Installers
- Sociology Teachers, Postsecondary
- Clinical and Counseling Psychologists
- Film and Video Editors
- Musical Instrument Repairers and Tuners
- Logistics Analysts
- Animal Scientists
- Special Education Teachers, Middle School
- Coaches and Scouts
- Shampooers
- Tellers
- Intelligence Analysts
- Wind Energy Development Managers
- Logistics Engineers
- Health Informatics Specialists
- Baristas
- Manufactured Building and Mobile Home Installers
- Physicians, Pathologists
- Animal Trainers
- Gambling Dealers
- Audiovisual Equipment Installers and Repairers
- Watch and Clock Repairers
- First-Line Supervisors of Farming, Fishing, and Forestry Workers
- Weatherization Installers and Technicians
- Media Programming Directors
- Correctional Officers and Jailers
- Receptionists and Information Clerks
- Medical Appliance Technicians
- Orderlies
- Recreation Workers
- Telemarketers
- Plumbers, Pipefitters, and Steamfitters
- Judges, Magistrate Judges, and Magistrates
- Exercise Trainers and Group Fitness Instructors
- Meter Readers, Utilities
- Recreational Vehicle Service Technicians
- Water Resource Specialists
- Fence Erectors
- Camera and Photographic Equipment Repairers
- Elementary School Teachers, Except Special Education
- Secondary School Teachers, Except Special and Career/Technical Education
- Gambling Change Persons and Booth Cashiers
- Mail Clerks and Mail Machine Operators, Except Postal Service
- Automotive Glass Installers and Repairers
- Driver/Sales Workers
- Information Security Analysts
- Aerospace Engineering and Operations Technologists and Technicians
- Non-Destructive Testing Specialists
- Amusement and Recreation Attendants
- Payroll and Timekeeping Clerks
- Floor Sanders and Finishers
- Mechanical Door Repairers
- Butchers and Meat Cutters
- Heavy and Tractor-Trailer Truck Drivers
- Geographic Information Systems Technologists and Technicians
- Psychiatric Technicians
- First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
- Environmental Compliance Inspectors
- Atmospheric and Space Scientists
- Occupational Therapy Aides
- Gambling and Sports Book Writers and Runners
- Postal Service Clerks
- Self-Enrichment Teachers
- Demonstrators and Product Promoters
- Helpers--Pipelayers, Plumbers, Pipefitters, and Steamfitters
- Helpers--Installation, Maintenance, and Repair Workers
- Painters, Construction and Maintenance
- Floral Designers
- Forest and Conservation Workers
- Paperhangers
- Natural Sciences Managers
- English Language and Literature Teachers, Postsecondary
- Psychiatric Aides
- Subway and Streetcar Operators
- Survey Researchers
- Craft Artists
- Endoscopy Technicians
- Maids and Housekeeping Cleaners
- Makeup Artists, Theatrical and Performance
- Biofuels Production Managers
- Communications Teachers, Postsecondary
- Kindergarten Teachers, Except Special Education
- Electrical and Electronic Engineering Technologists and Technicians
- Environmental Scientists and Specialists, Including Health
- Computer, Automated Teller, and Office Machine Repairers