Occupation

Arbitrators, Mediators, and Conciliators

Human Advantage 76%

Significant human skills needed

AI Automation Risk Moderate Risk
3.5 / 10

Some tasks in this role may be augmented by AI, but human oversight and interpersonal skills remain important.

Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.

Also Known As: Adjudicator, Alternative Dispute Resolution Coordinator (ADR Coordinator), Alternative Dispute Resolution Mediator (ADR Mediator), Arbiter, Arbitration Manager, Arbitration Specialist, Arbitrator, Community Relations Representative (Community Relations Rep) +18 more

Video

Core Tasks

  1. Prepare written opinions or decisions regarding cases.
  2. Apply relevant laws, regulations, policies, or precedents to reach conclusions.
  3. Conduct hearings to obtain information or evidence relative to disposition of claims.
  4. Determine extent of liability according to evidence, laws, or administrative or judicial precedents.
  5. Rule on exceptions, motions, or admissibility of evidence.
  6. Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
  7. Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
  8. Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters, such as fees, or determine details, such as witness numbers or time requirements.
  9. Evaluate information from documents, such as claim applications, birth or death certificates, or physician or employer records.
  10. Research laws, regulations, policies, or precedent decisions to prepare for hearings.
  11. Issue subpoenas or administer oaths to prepare for formal hearings.
  12. Set up appointments for parties to meet for mediation.
  13. Recommend acceptance or rejection of compromise settlement offers.
  14. Prepare settlement agreements for disputants to sign.
  15. Authorize payment of valid claims.

Supplemental Tasks (5)

  1. Interview claimants, agents, or witnesses to obtain information about disputed issues.
  2. Conduct studies of appeals procedures to ensure adherence to legal requirements or to facilitate disposition of cases.
  3. Specialize in the negotiation and resolution of environmental conflicts involving issues such as natural resource allocation or regional development planning.
  4. Organize or deliver public presentations about mediation to organizations, such as community agencies or schools.
  5. Participate in court proceedings.

Education & Training

Job Zone 5 Job Zone Five: Extensive Preparation Needed
Education: Most of these occupations require graduate school. For example, they may require a master's degree, and some require a Ph.D., M.D., or J.D. (law degree).
Experience: Extensive skill, knowledge, and experience are needed for these occupations. Many require more than five years of experience. For example, surgeons must complete four years of college and an additional five to seven years of specialized medical training to be able to do their job.
On-the-Job Training: Employees may need some on-the-job training, but most of these occupations assume that the person will already have the required skills, knowledge, work-related experience, and/or training.

Education Level Distribution

Percentage of workers in this occupation with each education level.

First Professional Degree - awarded for completion of a program that: requires at least 2 years of college work before entrance into the program, includes a total of at least 6 academic years of work to complete, and provides all remaining academic requirements to begin practice in a profession.
37%
Bachelor's Degree
16%
Post-Baccalaureate Certificate - awarded for completion of an organized program of study; designed for people who have completed a Baccalaureate degree but do not meet the requirements of academic degrees carrying the title of Master.
11%
Master's Degree
11%
Post-Master's Certificate - awarded for completion of an organized program of study; designed for people who have completed a Master's degree but do not meet the requirements of academic degrees at the doctoral level.
11%
Less than a High School Diploma
5%
Associate's Degree (or other 2-year degree)
5%
Doctoral Degree
5%
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Technology & Tools

Hot Technologies

  • Microsoft Access
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft SharePoint
  • Microsoft Word
  • Oracle PeopleSoft
  • SAP software
  • Salesforce software

Software (14)

  • Enterprise resource planning ERP software
  • Scheduling software
  • Web browser software
  • Word processing software

Tools & Equipment (7)

  • Computer data input scanners
  • Desktop computers
  • Laser facsimile machines
  • Multi-line telephone systems
  • Notebook computers
  • Personal computers
  • Photocopying equipment

Where This Career Leads

Career progression organized by specialty track and experience level.

Judicial Systems Education

Zone 3
Forensic Science Technicians 76% match
Zone 4
Interpreters and Translators 77% match
Zone 5
Arbitrators, Mediators, and Conciliators You are here

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Real Talk

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