Occupation

Baggage Porters and Bellhops

Human Advantage 65%

Significant human skills needed

AI Automation Risk Moderate Risk
3.4 / 10

Some tasks in this role may be augmented by AI, but human oversight and interpersonal skills remain important.

Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

Also Known As: Airport Guide, Baggage Agent, Baggage Checker, Baggage Handler, Baggage Porter, Baggage Smasher, Baggageman, Bell Attendant +34 more

Video

Core Tasks

  1. Receive and mark baggage by completing and attaching claim checks.
  2. Greet incoming guests and escort them to their rooms.
  3. Transport guests about premises and local areas, or arrange for transportation.
  4. Maintain clean lobbies or entrance areas for travelers or guests.
  5. Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
  6. Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
  7. Explain the operation of room features, such as locks, ventilation systems, and televisions.
  8. Assist travelers and guests with disabilities.
  9. Deliver messages and room service orders, and run errands for guests.
  10. Pick up and return items for laundry and valet service.

Supplemental Tasks (7)

  1. Act as part of the security team at transportation terminals, hotels, or similar establishments.
  2. Compute and complete charge slips for services rendered and maintain records.
  3. Page guests in hotel lobbies, dining rooms, or other areas.
  4. Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.
  5. Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
  6. Complete baggage insurance forms.
  7. Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.

Education & Training

Job Zone 2 Job Zone Two: Some Preparation Needed
Education: These occupations usually require a high school diploma.
Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
On-the-Job Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Education Level Distribution

Percentage of workers in this occupation with each education level.

Less than a High School Diploma
42%
High School Diploma - or the equivalent (for example, GED)
41%
Some College Courses
9%
Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)
8%

Technology & Tools

Hot Technologies

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft Word

Software (5)

  • Corel WordPerfect Office Suite

Tools & Equipment (10)

  • Desktop computers
  • Laptop computers
  • Luggage carts
  • Motorized carts
  • Multi-line telephone systems
  • Paging systems
  • Passenger vans
  • Passenger vehicles
  • Personal computers
  • Two way radios

Where This Career Leads

Career progression organized by specialty track and experience level.

Accommodations Hospitality, Events, & Tourism

Zone 1
Maids and Housekeeping Cleaners 76% match
Zone 2
Baggage Porters and Bellhops You are here
Zone 3
Concierges 91% match
Zone 4
Lodging Managers 76% match

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