Computer User Support Specialists
Human Advantage 75%
Significant human skills needed
AI Automation Risk Low Risk
2.9 / 10
This occupation requires complex human judgment, social interaction, and creative problem-solving that are difficult to automate.
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Also Known As: Application Customer Service Representative (Application CSR), Application Support Engineer, Applications Analyst, Automatic Data Processing Customer Liaison (ADP Customer Liaison), Call Center Support Representative (Call Center Support Rep), Cloud Operations Specialist, Computer Customer Support Specialist, Computer Hardware Technician (Computer Hardware Tech) +77 more
Core Tasks
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Supplemental Tasks (3)
- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
- Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.
- Modify and customize commercial programs for internal needs.
Education & Training
Job Zone 3 Job Zone Three: Medium Preparation Needed
Education: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Experience: Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
On-the-Job Training: Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Education Level Distribution
Percentage of workers in this occupation with each education level.
Relevant College Majors
- Computer and Information Sciences, General CIP 11.0101Broad foundation in computing principles and systems.
- Network and System Administration CIP 11.1001Managing and maintaining IT infrastructure.
Technology & Tools
Hot Technologies
Software (264)
Tools & Equipment (14)
Where This Career Leads
Career progression organized by specialty track and experience level.
IT Support & Services Healthcare & Human Services
Zone 3
Computer User Support Specialists You are here
Health Data & Administration Education
Zone 2
Zone 3
Computer User Support Specialists You are here
Zone 4
Medical and Health Services Managers 78% match
Zone 5
Historians 75% match
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