Occupation: Concierges
Concierges
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
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Reported Job Titles
(10)
- Activities Concierge
- Certified Concierge
- Chef Concierge
- Club Concierge
- Conference Concierge
- Front Desk Agent
- Guest Service Agent
- Hotel Concierge
- Lobby Concierge
- Personal Assistant
Work Values
| Work Value | Score |
|---|---|
| Achievement | 3.67 |
| Working Conditions | 3.33 |
| Recognition | 2.67 |
| Relationships | 6 |
| Support | 3.67 |
| Independence | 4.33 |
Core Tasks
(14)
- Provide directions to guests.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Make travel arrangements for sightseeing or other tours.
- Provide business services for guests, such as sending or receiving faxes or shipping packages.
- Arrange childcare services for guests.
- Pick up and deliver items or run errands for guests.
- Order flowers for guests.
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
- Receive, store, or deliver luggage or mail.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Perform office duties on a temporary basis when needed.
- Arrange for interpreters or translators when patrons require such services.
- Arrange for the replacement of items lost by travelers.
Supplemental Tasks
(2)
- Provide food and beverage services to guests.
- Clean and tidy hotel lounge.