Concierges
Human Advantage 81%
Strongly human-essential role
AI Automation Risk Low Risk
2.5 / 10
This occupation requires complex human judgment, social interaction, and creative problem-solving that are difficult to automate.
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
Also Known As: Activities Concierge, Certified Concierge, Chef Concierge, Club Concierge, Concierge, Concierge Security Officer, Conference Concierge, Event Concierge +15 more
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Core Tasks
- Provide directions to guests.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Make travel arrangements for sightseeing or other tours.
- Provide business services for guests, such as sending or receiving faxes or shipping packages.
- Arrange childcare services for guests.
- Pick up and deliver items or run errands for guests.
- Order flowers for guests.
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
- Receive, store, or deliver luggage or mail.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Perform office duties on a temporary basis when needed.
- Arrange for interpreters or translators when patrons require such services.
- Arrange for the replacement of items lost by travelers.
Supplemental Tasks (2)
- Provide food and beverage services to guests.
- Clean and tidy hotel lounge.
Emerging Tasks
New and evolving responsibilities for this role:
- Assist guests with special needs by providing equipment such as wheelchairs.
- Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
Education & Training
Job Zone 3 Job Zone Three: Medium Preparation Needed
Education: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Experience: Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
On-the-Job Training: Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Education Level Distribution
Percentage of workers in this occupation with each education level.
Technology & Tools
Hot Technologies
Software (13)
Tools & Equipment (9)
Where This Career Leads
Career progression organized by specialty track and experience level.
Accommodations Hospitality, Events, & Tourism
Zone 1
Maids and Housekeeping Cleaners 74% match
Zone 3
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