Occupation: Concierges

Concierges

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

39-6012.00 | 16 tasks | 10 job titles
Reported Job Titles (10)
  • Activities Concierge
  • Certified Concierge
  • Chef Concierge
  • Club Concierge
  • Conference Concierge
  • Front Desk Agent
  • Guest Service Agent
  • Hotel Concierge
  • Lobby Concierge
  • Personal Assistant
Core Tasks (14)
  • Provide directions to guests.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make travel arrangements for sightseeing or other tours.
  • Provide business services for guests, such as sending or receiving faxes or shipping packages.
  • Arrange childcare services for guests.
  • Pick up and deliver items or run errands for guests.
  • Order flowers for guests.
  • Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
  • Receive, store, or deliver luggage or mail.
  • Plan special events, parties, or meetings, which may include booking musicians or celebrities.
  • Perform office duties on a temporary basis when needed.
  • Arrange for interpreters or translators when patrons require such services.
  • Arrange for the replacement of items lost by travelers.
Supplemental Tasks (2)
  • Provide food and beverage services to guests.
  • Clean and tidy hotel lounge.