Occupation

Couriers and Messengers

Human Advantage 56%

Moderate human-AI collaboration

AI Automation Risk Moderate Risk
4.6 / 10

Some tasks in this role may be augmented by AI, but human oversight and interpersonal skills remain important.

Pick up and deliver messages, documents, packages, and other items between offices or departments within an establishment or directly to other business concerns, traveling by foot, bicycle, motorcycle, automobile, or public conveyance.

Also Known As: Bank Courier, Bank Messenger, Bank Runner, Bicycle Messenger, Bill Distributor, Bill Hiker, Bill Peddler, Call Person +56 more

Video

Core Tasks

  1. Deliver and pick up medical records, lab specimens, and medications to and from hospitals and other medical facilities.
  2. Obtain signatures and payments, or arrange for recipients to make payments.
  3. Record information, such as items received and delivered and recipients' responses to messages.
  4. Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person.
  5. Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods.
  6. Walk, ride bicycles, drive vehicles, or use public conveyances to reach destinations to deliver messages or materials.
  7. Sort items to be delivered according to the delivery route.
  8. Deliver messages and items, such as newspapers, documents, and packages, between establishment departments and to other establishments and private homes.
  9. Unload and sort items collected along delivery routes.
  10. Plan and follow the most efficient routes for delivering goods.
  11. Check with home offices after completed deliveries to confirm deliveries and collections and to receive instructions for other deliveries.
  12. Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing fuel.

Supplemental Tasks (3)

  1. Collect, seal, and stamp outgoing mail, using postage meters and envelope sealers.
  2. Use telephone to deliver verbal messages.
  3. Perform general office or clerical work, such as filing materials, operating duplicating machines, or running errands.

Education & Training

Job Zone 2 Job Zone Two: Some Preparation Needed
Education: These occupations usually require a high school diploma.
Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
On-the-Job Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Education Level Distribution

Percentage of workers in this occupation with each education level.

High School Diploma - or the equivalent (for example, GED)
74%
Associate's Degree (or other 2-year degree)
13%
Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)
9%
Less than a High School Diploma
3%

Technology & Tools

Hot Technologies

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft Word

Software (5)

  • Route mapping software

Tools & Equipment (31)

  • Bank deposit bags
  • Bicycles
  • Computer data input scanners
  • Copy machines
  • Delivery trucks
  • Document shredders
  • Envelope sealers
  • Global positioning system GPS devices
  • Handheld radio frequency RF scanners
  • Hard hats
  • Hazardous material packaging
  • High-reach forklifts
  • Hydraulic lift tables
  • Laser facsimile machines
  • Lockboxes
  • Mail addressing machines
  • Mobile radios
  • Mopeds
  • Motorcycles
  • Pallet jacks
  • Passenger vans
  • Passenger vehicles
  • Personal computers
  • Postage meters
  • Protective safety glasses
  • Safety belts
  • Stamping equipment
  • Stepladders
  • Tablet computers
  • Warehouse forklifts
  • Wireless barcode scanners

Where This Career Leads

Career progression organized by specialty track and experience level.

Planning & Logistics Advanced Manufacturing

Zone 2
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