Occupation

First-Line Supervisors of Gambling Services Workers

Human Advantage 76%

Significant human skills needed

AI Automation Risk Moderate Risk
3.7 / 10

Some tasks in this role may be augmented by AI, but human oversight and interpersonal skills remain important.

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

Also Known As: Blackjack Pit Boss, Blackjack Supervisor, Cardroom Manager, Cardroom Supervisor, Casino Floor Runner, Casino Floor Supervisor, Casino Floorperson, Casino Manager +40 more

Video

Core Tasks

  1. Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  2. Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
  3. Perform paperwork required for monetary transactions.
  4. Respond to and resolve patrons' complaints.
  5. Greet customers and ask about the quality of service they are receiving.
  6. Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
  7. Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
  8. Monitor payment of hand-delivered jackpots to ensure promptness.
  9. Explain and interpret house rules, such as game rules or betting limits, for patrons.
  10. Establish and maintain banks and table limits for each game.
  11. Reset slot machines after payoffs.
  12. Answer patrons' questions about gaming machine functions and payouts.
  13. Record the specifics of malfunctioning machines and document malfunctions needing repair.
  14. Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
  15. Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
  16. Report customer-related incidents occurring in gaming areas to supervisors.
  17. Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
  18. Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
  19. Exchange currency for customers, converting currency into requested combinations of bills and coins.
  20. Evaluate workers' performance and prepare written performance evaluations.
  21. Monitor stations and games and move dealers from game to game to ensure adequate staffing.
  22. Clean and maintain slot machines and surrounding areas.

Supplemental Tasks (6)

  1. Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
  2. Record, issue receipts for, and pay off bets.
  3. Determine how many gaming tables to open each day and schedule staff accordingly.
  4. Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
  5. Establish policies on types of gambling offered, odds, or extension of credit.
  6. Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.

Education & Training

Job Zone 2 Job Zone Two: Some Preparation Needed
Education: These occupations usually require a high school diploma.
Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
On-the-Job Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Education Level Distribution

Percentage of workers in this occupation with each education level.

High School Diploma - or the equivalent (for example, GED)
48%
Some College Courses
17%
Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)
12%
Associate's Degree (or other 2-year degree)
11%
Bachelor's Degree
6%
Less than a High School Diploma
6%

Technology & Tools

Hot Technologies

  • Microsoft Access
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Project
  • Microsoft Word

Software (9)

  • Corel WordPerfect Office Suite
  • Operating system software

Tools & Equipment (18)

  • 10-key calculators
  • Board testers
  • Copy machines
  • Desktop computers
  • Digital multimeters
  • Digital oscilloscopes
  • Electronic cash registers
  • Laptop computers
  • Laser facsimile machines
  • Mobile radios
  • Multi-line telephone systems
  • Payment kiosks
  • Personal computers
  • Phillips screwdrivers
  • Security alarm systems
  • Slot machines
  • Ticket printers
  • Two way radios

Where This Career Leads

Career progression organized by specialty track and experience level.

Travel & Leisure Arts, Entertainment, & Design

Zone 1
Amusement and Recreation Attendants 78% match
Zone 2
First-Line Supervisors of Gambling Services Workers You are here
Zone 3
First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers 79% match
Zone 4
Museum Technicians and Conservators 78% match

Resume Builder

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