Occupation

First-Line Supervisors of Housekeeping and Janitorial Workers

Human Advantage 75%

Significant human skills needed

AI Automation Risk Low Risk
2.4 / 10

This occupation requires complex human judgment, social interaction, and creative problem-solving that are difficult to automate.

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

Also Known As: Building Cleaning Supervisor, Building Services Supervisor, Building Superintendent, Building Supervisor, Buildings and Grounds Supervisor, Butler, Cleaning Staff Supervisor, Cleaning Supervisor +30 more

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Core Tasks

  1. Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
  2. Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  3. Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
  4. Inspect work performed to ensure that it meets specifications and established standards.
  5. Perform or assist with cleaning duties as necessary.
  6. Plan and prepare employee work schedules.
  7. Establish and implement operational standards and procedures for the departments supervised.
  8. Inspect and evaluate the physical condition of facilities to determine the type of work required.
  9. Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  10. Issue supplies and equipment to workers.
  11. Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
  12. Check and maintain equipment to ensure that it is in working order.
  13. Maintain required records of work hours, budgets, payrolls, and other information.
  14. Direct activities for stopping the spread of infections in facilities, such as hospitals.
  15. Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  16. Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  17. Investigate complaints about service and equipment, and take corrective action.
  18. Instruct staff in work policies and procedures, and the use and maintenance of equipment.
  19. Select and order or purchase new equipment, supplies, or furnishings.
  20. Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
  21. Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  22. Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.
  23. Recommend changes that could improve service and increase operational efficiency.

Supplemental Tasks (3)

  1. Perform financial tasks, such as estimating costs and preparing and managing budgets.
  2. Screen job applicants, and hire new employees.
  3. Perform grounds maintenance tasks, such as removing snow and mowing the lawn.

Education & Training

Job Zone 2 Job Zone Two: Some Preparation Needed
Education: These occupations usually require a high school diploma.
Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
On-the-Job Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Education Level Distribution

Percentage of workers in this occupation with each education level.

High School Diploma - or the equivalent (for example, GED)
43%
Some College Courses
19%
Associate's Degree (or other 2-year degree)
14%
Bachelor's Degree
12%
Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)
8%
Less than a High School Diploma
3%

Technology & Tools

Hot Technologies

  • Facebook
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Project
  • Microsoft Word
  • SAP software

Software (17)

  • Computerized bed control system software
  • Computerized maintenance management system CMMS
  • Email software
  • Facility use software
  • Help desk software
  • Inventory tracking software
  • Operating system software
  • Word processing software

Tools & Equipment (36)

  • All-terrain vacuums
  • Auto scrubbers
  • Building alarm systems
  • Carpet shampooers
  • Carpet steamers
  • Cleaning scrapers
  • Commercial automatic floor scrubbers
  • Desktop computers
  • Dust masks
  • Dust mops
  • Flatwork ironers
  • Floor burnishers
  • Floor polishing machines
  • Floor scrubbing machines
  • Industrial clothes dryers
  • Industrial sewing machines
  • Industrial vacuum cleaners
  • Light commercial washing machines
  • Mop wringers
  • Multi-line telephone systems
  • Personal computers
  • Power floor buffers
  • Powered floor washers
  • Pressure washers
  • Protective face shields
  • Push brooms
  • Rubber gloves
  • Safety goggles
  • Spray bottles
  • Squeegees
  • Steam pressers
  • Steam-operated sterilizers
  • Step ladders
  • Washer extractors
  • Wet mops
  • Wet-dry vacuums

Where This Career Leads

Career progression organized by specialty track and experience level.

Accommodations Hospitality, Events, & Tourism

Zone 1
Maids and Housekeeping Cleaners 78% match
Zone 2
First-Line Supervisors of Housekeeping and Janitorial Workers You are here
Zone 3
Concierges 76% match
Zone 4
Lodging Managers 78% match

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