First-Line Supervisors of Non-Retail Sales Workers
Human Advantage 74%
Significant human skills needed
AI Automation Risk Low Risk
1.9 / 10
This occupation requires complex human judgment, social interaction, and creative problem-solving that are difficult to automate.
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
Also Known As: Advertising Material Distributors Supervisor, Blood Donor Recruiter Supervisor, Bowling Desk Clerk Supervisor, Bulk Plant Supervisor, Circulation Crew Leader, Client Service Supervisor, Customer Service Department Supervisor, Customer Service Supervisor +31 more
Core Tasks
- Monitor sales staff performance to ensure that goals are met.
- Provide staff with assistance in performing difficult or complicated duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Keep records pertaining to purchases, sales, and requisitions.
- Hire, train, and evaluate personnel.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Plan and prepare work schedules, and assign employees to specific duties.
- Attend company meetings to exchange product information and coordinate work activities with other departments.
Supplemental Tasks (9)
- Visit retailers and sales representatives to promote products and gather information.
- Formulate pricing policies on merchandise according to profitability requirements.
- Prepare sales and inventory reports for management and budget departments.
- Examine products purchased for resale or received for storage to determine product condition.
- Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
- Analyze details of sales territories to assess their growth potential and to set quotas.
- Inventory stock and reorder when inventories drop to specified levels.
- Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
- Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
Education & Training
Job Zone 4 Job Zone Four: Considerable Preparation Needed
Education: Most of these occupations require a four-year bachelor's degree, but some do not.
Experience: A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
On-the-Job Training: Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Education Level Distribution
Percentage of workers in this occupation with each education level.
Technology & Tools
Hot Technologies
Software (29)
Tools & Equipment (7)
Where This Career Leads
Career progression organized by specialty track and experience level.
Retail & Customer Experience Advanced Manufacturing
Zone 3
Zone 4
First-Line Supervisors of Non-Retail Sales Workers You are here
Resume Builder
Select key tasks to generate action-oriented resume bullets for First-Line Supervisors of Non-Retail Sales Workers positions.
Your Resume Bullets
Related Occupations
Show all 20 related occupations
Real Talk
Hear from real First-Line Supervisors of Non-Retail Sales Workerss about their work: