Occupation: First-Line Supervisors of Personal Service Workers
First-Line Supervisors of Personal Service Workers
Supervise and coordinate activities of personal service workers.
Reported Job Titles (9)
- Adult Family Home Program Manager
- Aquatics Supervisor
- Bar and Restaurant Manager
- Clinical Care Coordinator
- Clinical Coordinator
- Clinical Services Program Manager
- Direct Care Supervisor
- Housekeeping Supervisor
- Resident Care Supervisor
Core Tasks (16)
- Train workers in proper operational procedures and functions and explain company policies.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Recruit and hire staff members.
- Resolve customer complaints regarding worker performance or services rendered.
- Take disciplinary action to address performance problems.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Investigate employee complaints and resolve problems following management rules and regulations.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
- Participate in continuing education to stay abreast of industry trends and developments.
- Inform management about problems, such as employee disputes.
- Arrange worker breaks to ensure services are adequately staffed throughout each shift.
- Apply customer feedback to service improvement efforts.
- Inform workers about interests or special needs of specific groups.
- Requisition necessary supplies, equipment, or services.
Supplemental Tasks (1)
- Direct marketing, advertising, or other customer recruitment efforts.