Occupation

First-Line Supervisors of Personal Service Workers

Human Advantage 85%

Strongly human-essential role

AI Automation Risk Low Risk
2.6 / 10

This occupation requires complex human judgment, social interaction, and creative problem-solving that are difficult to automate.

Supervise and coordinate activities of personal service workers.

Also Known As: Adult Family Home Program Manager, Animal Trainer Supervisor, Aquatics Supervisor, Bar and Restaurant Manager, Barber Shop Manager, Beauty Shop Manager, Bell Captain, Bellhop Service Captain +19 more

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Core Tasks

  1. Train workers in proper operational procedures and functions and explain company policies.
  2. Meet with managers or other supervisors to stay informed of changes affecting operations.
  3. Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  4. Recruit and hire staff members.
  5. Resolve customer complaints regarding worker performance or services rendered.
  6. Take disciplinary action to address performance problems.
  7. Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  8. Investigate employee complaints and resolve problems following management rules and regulations.
  9. Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  10. Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
  11. Participate in continuing education to stay abreast of industry trends and developments.
  12. Inform management about problems, such as employee disputes.
  13. Arrange worker breaks to ensure services are adequately staffed throughout each shift.
  14. Apply customer feedback to service improvement efforts.
  15. Inform workers about interests or special needs of specific groups.
  16. Requisition necessary supplies, equipment, or services.

Supplemental Tasks (1)

  1. Direct marketing, advertising, or other customer recruitment efforts.

Education & Training

Job Zone 3 Job Zone Three: Medium Preparation Needed
Education: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Experience: Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
On-the-Job Training: Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.

Education Level Distribution

Percentage of workers in this occupation with each education level.

Associate's Degree (or other 2-year degree)
48%
Some College Courses
24%
High School Diploma - or the equivalent (for example, GED)
15%
Bachelor's Degree
8%
Less than a High School Diploma
3%
Master's Degree
3%
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Technology & Tools

Hot Technologies

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word

Software (10)

  • Inventory management systems
  • Point of sale POS software
  • Timekeeping software
  • Web browser software
  • Work scheduling software

Tools & Equipment (7)

  • Automated external defibrillators AED
  • Computer laser printers
  • Desktop computers
  • Laptop computers
  • Multi-line telephone systems
  • Personal computers
  • Photocopying equipment

Where This Career Leads

Career progression organized by specialty track and experience level.

Personal Care Services Hospitality, Events, & Tourism

Zone 2
Endoscopy Technicians 79% match
Zone 3
First-Line Supervisors of Personal Service Workers You are here
Zone 5
Dietitians and Nutritionists 77% match

Resume Builder

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Related Occupations

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Real Talk

Hear from real First-Line Supervisors of Personal Service Workerss about their work:

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