Occupation

Funeral Home Managers

Human Advantage 78%

Significant human skills needed

AI Automation Risk Low Risk
1.6 / 10

This occupation requires complex human judgment, social interaction, and creative problem-solving that are difficult to automate.

Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.

Also Known As: Arranging Funeral Director, Funeral Counselor, Funeral Director, Funeral Home Director, Funeral Home GM (Funeral Home General Manager), Funeral Home Location Manager, Funeral Home Manager, Funeral Home Owner +6 more

Video

Core Tasks

  1. Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
  2. Schedule funerals, burials, or cremations.
  3. Deliver death certificates to medical facilities or offices to obtain signatures from legally authorized persons.
  4. Offer counsel and comfort to families and friends of the deceased.
  5. Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
  6. Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
  7. Complete and maintain records, such as state-required documents, tracking documents, or product inventories.
  8. Sell funeral services, products, or merchandise to clients.
  9. Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
  10. Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
  11. Negotiate contracts for prearranged funeral services.
  12. Explain goals, policies, or procedures to staff members.
  13. Schedule work hours for funeral home or contract employees.
  14. Set prices or credit terms for funeral products or services.
  15. Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
  16. Interview and hire new employees.
  17. Identify skill development needs for funeral home staff.
  18. Direct or monitor administrative, support, repair, or maintenance services for funeral homes.
  19. Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.
  20. Attend or make presentations at community events to promote funeral home services or build community relationships.
  21. Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
  22. Conduct market research and analyze industry trends.
  23. Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.

Education & Training

Job Zone 3 Job Zone Three: Medium Preparation Needed
Education: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Experience: Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
On-the-Job Training: Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.

Education Level Distribution

Percentage of workers in this occupation with each education level.

Associate's Degree (or other 2-year degree)
50%
High School Diploma - or the equivalent (for example, GED)
26%
Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)
15%
Post-Baccalaureate Certificate - awarded for completion of an organized program of study; designed for people who have completed a Baccalaureate degree but do not meet the requirements of academic degrees carrying the title of Master.
5%
Some College Courses
3%
Bachelor's Degree
1%
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Technology & Tools

Hot Technologies

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word

Software (17)

  • CSR Consultants Cemetery Management SC
  • CodeJam MemoriesOnTV
  • Email software
  • FPA Software MACCS
  • Financial reporting software
  • HMIS Advantage
  • Mortware Professional
  • Twin Tiers Technologies CIMS
  • Twin Tiers Technologies MIMS
  • Web browser software
  • funeralOne Life Tributes
  • iCIMS Talent Cloud software

Tools & Equipment (47)

  • Airbrushing devices
  • Arterial tubes
  • Body bridges
  • Cannula sets
  • Casket carriages
  • Casket lowering devices
  • Centrifugal force pumps
  • Chemical pillows
  • Compaction tampers
  • Cremation stands
  • Curved suture needles
  • Dump trailers
  • Electric mortuary aspirators
  • Embalming machines
  • Embalming tables
  • Funeral church trucks
  • Head blocks
  • Hearses
  • Hydro-electric aspirators
  • Hypodermic syringes
  • Jugular drain tubes
  • Ligators
  • Local exhaust ventilation LEV systems
  • Mausoleum lifts
  • Monument lifts
  • Mortuary bier pins
  • Mortuary cots
  • Mortuary dressing tables
  • Mortuary lift systems
  • Mortuary operating tables
  • Mortuary roller systems
  • Mortuary vans
  • Mouth formers
  • Needle injector guns
  • Nitrile gloves
  • Numbering machines
  • Pallbearer casket carriages
  • Passenger vehicles
  • Personal computers
  • Personal protective equipment
  • Protective latex gloves
  • Respirators
  • Scalpels
  • Sink covers
  • Trocars
  • Vault lowering devices
  • Viscera bags

Where This Career Leads

Career progression organized by specialty track and experience level.

Physical Health Advanced Manufacturing

Zone 2
Funeral Attendants 93% match
Zone 3
Funeral Home Managers You are here
Zone 4
Exercise Physiologists 79% match
Zone 5
Midwives 80% match

Entrepreneurship & Small Business Construction

Zone 2
Cooks, Institution and Cafeteria 76% match
Zone 3
Funeral Home Managers You are here
Zone 4
General and Operations Managers 90% match
Zone 5
Chief Executives 77% match

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Related Occupations

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Morticians, Undertakers, and Funeral ArrangersClosely Related Funeral AttendantsClosely Related Social and Community Service ManagersClosely Related Crematory OperatorsClosely Related EmbalmersClosely Related First-Line Supervisors of Personal Service Workers Administrative Services Managers Patient Representatives
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Real Talk

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