Occupation: Gambling Managers|Skills.Boutique

Core Tasks

Resolve customer complaints regarding problems, such as payout errors.
Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
Track supplies of money to tables and perform any required paperwork.
Explain and interpret house rules, such as game rules or betting limits.
Prepare work schedules and station arrangements and keep attendance records.
Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
Train new workers or evaluate their performance.
Market or promote the casino to bring in business.
Interview and hire workers.
Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.

Supplemental Tasks (7)

Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
Set and maintain a bank and table limit for each game.
Direct the compilation of summary sheets that show wager amounts and payoffs for races or events.
Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
Record, collect, or pay off bets, issuing receipts as necessary.
Notify board attendants of table vacancies so that waiting patrons can play.
Monitor credit extended to players.

Emerging Tasks

New and evolving responsibilities for this role:

Monitor the performance of the gaming floor, relocating games and installing new games as necessary.

Education & Training

Job Zone 2 Job Zone Two: Some Preparation Needed

Education: These occupations usually require a high school diploma.

Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

On-the-Job Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Education Level Distribution

Percentage of workers in this occupation with each education level.

High School Diploma - or the equivalent (for example, GED)

57%

Some College Courses

30%

Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)

7%

Bachelor's Degree

7%

Technology & Tools

Hot Technologies

Software (8)

Tools & Equipment (8)

Where This Career Leads

Career progression organized by specialty track and experience level.

Travel & Leisure Arts, Entertainment, & Design

Zone 1

Amusement and Recreation Attendants 78% match

Zone 2

Gambling Managers You are here

Zone 3

First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers 78% match

Zone 4

Recreation Workers 79% match

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