Occupation

Hotel, Motel, and Resort Desk Clerks

Human Advantage 75%

Significant human skills needed

AI Automation Risk Moderate Risk
3.3 / 10

Some tasks in this role may be augmented by AI, but human oversight and interpersonal skills remain important.

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Also Known As: Desk Clerk, Floor Clerk, Front Desk Agent, Front Desk Associate, Front Desk Attendant, Front Desk Auditor, Front Desk Clerk, Front Desk Concierge +32 more

Video

Core Tasks

  1. Greet, register, and assign rooms to guests of hotels or motels.
  2. Contact housekeeping or maintenance staff when guests report problems.
  3. Issue room keys and escort instructions to bellhops.
  4. Make and confirm reservations.
  5. Verify customers' credit, and establish how the customer will pay for the accommodation.
  6. Keep records of room availability and guests' accounts, manually or using computers.
  7. Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
  8. Review accounts and charges with guests during the check out process.
  9. Record guest comments or complaints, referring customers to managers as necessary.
  10. Compute bills, collect payments, and make change for guests.
  11. Transmit and receive messages, using telephones or telephone switchboards.
  12. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  13. Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  14. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  15. Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  16. Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  17. Date-stamp, sort, and rack incoming mail and messages.
  18. Arrange tours, taxis, or restaurant reservations for customers.
  19. Deposit guests' valuables in hotel safes or safe-deposit boxes.

Supplemental Tasks (1)

  1. Plan, schedule or supervise the work of other employees.

Education & Training

Job Zone 2 Job Zone Two: Some Preparation Needed
Education: These occupations usually require a high school diploma.
Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
On-the-Job Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Education Level Distribution

Percentage of workers in this occupation with each education level.

High School Diploma - or the equivalent (for example, GED)
75%
Some College Courses
11%
Associate's Degree (or other 2-year degree)
6%
Bachelor's Degree
5%
Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)
2%
Less than a High School Diploma
1%

Technology & Tools

Hot Technologies

  • Facebook
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Yardi software

Software (16)

  • ASI FrontDesk
  • Blink
  • Delphi Technology
  • Incident tracking software
  • InnQuest roomMaster
  • Microsoft Publisher
  • Property management system PMS software
  • Ramesys Hospitality
  • Resort Data Processing

Tools & Equipment (10)

  • Automated call distributors ACD
  • Automated telephone answering systems
  • Centrex phone consoles
  • On hold players
  • Personal computers
  • Private automatic branch exchange PABX systems
  • Steam cleaning equipment
  • Telephone call identification systems
  • Vacuum cleaners
  • Voice mail systems

Where This Career Leads

Career progression organized by specialty track and experience level.

Accommodations Hospitality, Events, & Tourism

Zone 1
Maids and Housekeeping Cleaners 76% match
Zone 2
Hotel, Motel, and Resort Desk Clerks You are here
Zone 3
Concierges 95% match
Zone 4
Lodging Managers 95% match

Resume Builder

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Related Occupations

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Real Talk

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