Lodging Managers

Core Tasks

1. Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
2. Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
3. Confer and cooperate with other managers to ensure coordination of hotel activities.
4. Greet and register guests.
5. Monitor the revenue activity of the hotel or facility.
6. Manage and maintain temporary or permanent lodging facilities.
7. Train staff members.
8. Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
9. Coordinate front-office activities of hotels or motels, and resolve problems.
10. Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
11. Assign duties to workers, and schedule shifts.
12. Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
13. Interview and hire applicants.
14. Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
15. Collect payments and record data pertaining to funds and expenditures.
16. Develop and implement policies and procedures for the operation of a department or establishment.
17. Prepare required paperwork pertaining to departmental functions.
18. Show, rent, or assign accommodations.
19. Perform marketing and public relations activities.
20. Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
21. Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
22. Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.

Technology & Tools

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