Parts Salespersons

Core Tasks

1. Receive payment or obtain credit authorization.
2. Assist customers, such as responding to customer complaints and updating them about back-ordered parts.
3. Fill customer orders from stock, and place orders when requested items are out of stock.
4. Receive and fill telephone orders for parts.
5. Locate and label parts, and maintain inventory of stock.
6. Prepare sales slips or sales contracts.
7. Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
8. Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
9. Examine returned parts for defects, and exchange defective parts or refund money.
10. Manage shipments by researching shipping methods or costs and tracking packages.
11. Mark and store parts in stockrooms, according to prearranged systems.
12. Maintain and clean work and inventory areas.
13. Place new merchandise on display.
14. Advise customers on substitution or modification of parts when identical replacements are not available.
15. Discuss use and features of various parts, based on knowledge of machines or equipment.
16. Demonstrate equipment to customers, and explain functioning of equipment.
17. Measure parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes.
18. Pick up and deliver parts.
19. Repair parts or equipment.

Technology & Tools

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