Occupation

Passenger Attendants

Human Advantage 74%

Significant human skills needed

AI Automation Risk Moderate Risk
5.1 / 10

Some tasks in this role may be augmented by AI, but human oversight and interpersonal skills remain important.

Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

Also Known As: Airline Lounge Receptionist, Airport Attendant, Attendant, Bath Aide, Bath Steward, Bath Stewardess, Bus Aide, Bus Assistant +38 more

Core Tasks

  1. Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
  2. Provide boarding assistance to elderly, sick, or injured people.
  3. Respond to passengers' questions, requests, or complaints.
  4. Determine or facilitate seating arrangements.

Supplemental Tasks (8)

  1. Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
  2. Perform equipment safety checks prior to departure.
  3. Greet passengers boarding transportation equipment and announce routes and stops.
  4. Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
  5. Explain and demonstrate safety procedures and safety equipment use.
  6. Open and close doors for passengers.
  7. Signal transportation operators to stop or to proceed.
  8. Adjust window shades or seat cushions at the request of passengers.

Education & Training

Job Zone 2 Job Zone Two: Some Preparation Needed
Education: These occupations usually require a high school diploma.
Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
On-the-Job Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Education Level Distribution

Percentage of workers in this occupation with each education level.

High School Diploma - or the equivalent (for example, GED)
82%
Less than a High School Diploma
16%
Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)
2%

Technology & Tools

Hot Technologies

  • Microsoft Office software
  • Microsoft Windows
  • Microsoft Word

Software (6)

  • Appointment scheduling software
  • Email software
  • Time tracking software

Tools & Equipment (20)

  • Barcode scanners
  • Computerized cash registers
  • Digital video cameras
  • First aid equipment
  • High-powered flashlights
  • Light trucks
  • Mechanical lifts
  • Mobile radios
  • Notebook computers
  • Parking control cones
  • Parking signs
  • Portable barricades
  • Power staplers
  • Restraining harnesses
  • Ticket punches
  • Tie downs
  • Vehicle seat belts
  • Wheelchair clamping devices
  • Wheelchairs
  • Work vans

Where This Career Leads

Career progression organized by specialty track and experience level.

Travel & Leisure Arts, Entertainment, & Design

Zone 1
Amusement and Recreation Attendants 77% match
Zone 2
Passenger Attendants You are here
Zone 3
First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers 76% match
Zone 4
Recreation Workers 76% match

Resume Builder

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Related Occupations

Compare skills gap with any of these related roles.

Flight AttendantsClosely Related Baggage Porters and BellhopsClosely Related Reservation and Transportation Ticket Agents and Travel ClerksClosely Related Bus Drivers, Transit and IntercityClosely Related Shuttle Drivers and ChauffeursClosely Related First-Line Supervisors of Passenger Attendants Locker Room, Coatroom, and Dressing Room Attendants Parking Attendants
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Aircraft Cargo Handling Supervisors Hotel, Motel, and Resort Desk Clerks Railroad Conductors and Yardmasters Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop Concierges Dispatchers, Except Police, Fire, and Ambulance Ushers, Lobby Attendants, and Ticket Takers Subway and Streetcar Operators Airfield Operations Specialists Taxi Drivers First-Line Supervisors of Material-Moving Machine and Vehicle Operators Orderlies

Real Talk

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