Occupation: Postal Service Clerks

Postal Service Clerks

Perform any combination of tasks in a United States Postal Service (USPS) post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage. Includes postal service clerks employed by USPS contractors.

43-5051.00 | 19 tasks | 8 job titles

Reported Job Titles

(8)
  • Bulk Mail Technician
  • Clerk
  • Distribution Clerk
  • Part Time Flexible Clerk (PTF Clerk)
  • Postal Clerk
  • Sales and Distribution Clerk
  • Sales and Service Associate (SSA)
  • Window Clerk

Core Tasks

(6)
  • Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
  • Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
  • Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
  • Obtain signatures from recipients of registered or special delivery mail.
  • Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
  • Transport mail from one work station to another.

Supplemental Tasks

(13)
  • Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
  • Keep money drawers in order, and record and balance daily transactions.
  • Register, certify, and insure letters and parcels.
  • Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
  • Receive letters and parcels, and place mail into bags.
  • Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.
  • Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
  • Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
  • Rent post office boxes to customers.
  • Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.
  • Feed mail into postage canceling devices or hand stamp mail to cancel postage.
  • Cash money orders.
  • Order retail items and other supplies for office use.