Occupation

Postmasters and Mail Superintendents

Human Advantage 81%

Strongly human-essential role

AI Automation Risk Low Risk
2.1 / 10

This occupation requires complex human judgment, social interaction, and creative problem-solving that are difficult to automate.

Plan, direct, or coordinate operational, administrative, management, and support services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.

Also Known As: Delivery Supervisor, Distribution Operation Supervisor (SDO), Distribution Operations Manager, Distribution Operations Supervisor, Mail Delivery Supervisor, Mail Superintendent, Order to Delivery Supervisor, Postal Service Sectional Center Manager +7 more

Video

Core Tasks

  1. Monitor employees' work schedules and attendance for payroll purposes.
  2. Organize and supervise activities, such as the processing of incoming and outgoing mail.
  3. Resolve customer complaints.
  4. Prepare employee work schedules.
  5. Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
  6. Hire and train employees, and evaluate their performance.
  7. Prepare and submit detailed and summary reports of post office activities to designated supervisors.
  8. Negotiate labor disputes.

Supplemental Tasks (5)

  1. Select and train postmasters and managers of associate postal units.
  2. Inform the public of available services, and of postal laws and regulations.
  3. Issue and cash money orders.
  4. Collect rents for post office boxes.
  5. Confer with suppliers to obtain bids for proposed purchases and to requisition supplies, disbursing funds according to federal regulations.

Education & Training

Job Zone 2 Job Zone Two: Some Preparation Needed
Education: These occupations usually require a high school diploma.
Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
On-the-Job Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Education Level Distribution

Percentage of workers in this occupation with each education level.

High School Diploma - or the equivalent (for example, GED)
62%
Bachelor's Degree
13%
Some College Courses
11%
Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)
7%
Associate's Degree (or other 2-year degree)
7%

Technology & Tools

Hot Technologies

  • Microsoft Excel
  • Microsoft Office software
  • Microsoft PowerPoint
  • Microsoft Windows
  • Microsoft Word
  • SAP software

Software (19)

  • Collection Point Management System CPMS
  • Email software
  • Facility database software
  • Payroll software
  • Personnel management software
  • Personnel scheduling software
  • Point of sale POS software
  • Postal boundary mapping software
  • Postal tracking software
  • Vehicle management software
  • Web Box Activity Tracing System WebBATS
  • Web browser software
  • eBuy

Tools & Equipment (21)

  • Barcode scanners
  • Computer data input scanners
  • Computer laser printers
  • Credit card machines
  • Date stamps
  • Digital postal scales
  • Electronic cash registers
  • Mail delivery trucks
  • Mail sorting equipment
  • Measuring tapes
  • Multiline telephone systems
  • Personal computers
  • Point of sale POS computer terminals
  • Postage canceling machines
  • Postage meters
  • Postage validation imprinters
  • Security alarm systems
  • Tablet computers
  • Time clocks
  • Video monitoring systems
  • Warning flares

Where This Career Leads

Career progression organized by specialty track and experience level.

Local, State, & Federal Services Advanced Manufacturing

Zone 2
Postmasters and Mail Superintendents You are here
Zone 3
Customs Brokers 79% match
Zone 4
Loss Prevention Managers 79% match
Zone 5
Urban and Regional Planners 77% match

Resume Builder

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Related Occupations

Compare skills gap with any of these related roles.

Postal Service ClerksClosely Related Administrative Services ManagersClosely Related Transportation, Storage, and Distribution ManagersClosely Related First-Line Supervisors of Office and Administrative Support WorkersClosely Related Dispatchers, Except Police, Fire, and AmbulanceClosely Related First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand General and Operations Managers First-Line Supervisors of Non-Retail Sales Workers
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First-Line Supervisors of Material-Moving Machine and Vehicle Operators First-Line Supervisors of Production and Operating Workers Shipping, Receiving, and Inventory Clerks Postal Service Mail Sorters, Processors, and Processing Machine Operators Production, Planning, and Expediting Clerks Order Clerks Postal Service Mail Carriers Mail Clerks and Mail Machine Operators, Except Postal Service Logisticians Office Clerks, General Industrial Production Managers Project Management Specialists

Real Talk

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