Occupation

Reservation and Transportation Ticket Agents and Travel Clerks

Human Advantage 77%

Significant human skills needed

AI Automation Risk Moderate Risk
3.8 / 10

Some tasks in this role may be augmented by AI, but human oversight and interpersonal skills remain important.

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Also Known As: Aircraft Agent, Aircraft Cabin Agent, Airline Agent, Airline Reservation Agent, Airline Reservationist, Airline Station Agent, Airline Ticket Agent, Airport Agent +64 more

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Core Tasks

  1. Examine passenger documentation to determine destinations and to assign boarding passes.
  2. Trace lost, delayed, or misdirected baggage for customers.
  3. Check baggage and cargo and direct passengers to designated locations for loading.
  4. Provide boarding or disembarking assistance to passengers needing special assistance.
  5. Confer with customers to determine their service requirements and travel preferences.
  6. Announce arrival and departure information, using public address systems.
  7. Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  8. Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
  9. Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  10. Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
  11. Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
  12. Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  13. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  14. Keep information facilities clean during operation.

Supplemental Tasks (7)

  1. Provide clients with assistance in preparing required travel documents and forms.
  2. Prepare customer invoices and accept payment.
  3. Open or close information facilities.
  4. Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
  5. Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
  6. Promote particular destinations, tour packages, and other travel services.
  7. Contact motel, hotel, resort, and travel operators to obtain current advertising literature.

Education & Training

Job Zone 2 Job Zone Two: Some Preparation Needed
Education: These occupations usually require a high school diploma.
Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
On-the-Job Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Education Level Distribution

Percentage of workers in this occupation with each education level.

High School Diploma - or the equivalent (for example, GED)
75%
Some College Courses
12%
Less than a High School Diploma
9%
Associate's Degree (or other 2-year degree)
2%
Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)
1%
Bachelor's Degree
1%

Technology & Tools

Hot Technologies

  • Microsoft Access
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word

Software (20)

  • Amadeus Altea Reservation
  • Computer reservation system CRS software
  • Corel WordPerfect Office Suite
  • Delphi Technology
  • Email software
  • Galileo 360 Fares
  • GuestServe
  • MICROS Systems MICROS 9700 HMS
  • MICROS Systems OPERA Property Management System PMS
  • Property management system PMS software
  • Property scheduling software
  • Sabre Airline Solutions SabreSonic Ticket
  • Web browser software
  • Worldspan Go!

Tools & Equipment (10)

  • Airline ticket printers
  • Cash registers
  • Credit card processing machines
  • Desktop computers
  • Laptop computers
  • Multi-line telephone systems
  • Personal computers
  • Private automatic branch exchange PABX systems
  • Public address PA systems
  • Ticket printing machines

Where This Career Leads

Career progression organized by specialty track and experience level.

Travel & Leisure Arts, Entertainment, & Design

Zone 1
Amusement and Recreation Attendants 79% match
Zone 2
Reservation and Transportation Ticket Agents and Travel Clerks You are here
Zone 3
Travel Agents 93% match
Zone 4
Recreation Workers 78% match

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