Social and Community Service Managers
Human Advantage 84%
Strongly human-essential role
AI Automation Risk Low Risk
2.1 / 10
This occupation requires complex human judgment, social interaction, and creative problem-solving that are difficult to automate.
Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
Also Known As: Adoption Services Manager, Adult Daycare Coordinator, Borough Coordinator, Case Manager, Case Services Manager, Casework Department Director, Casework Director, Casework Services Director +60 more
Core Tasks
- Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
- Direct activities of professional and technical staff members and volunteers.
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
- Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
- Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
- Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
- Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
- Recruit, interview, and hire or sign up volunteers and staff.
- Research and analyze member or community needs to determine program directions and goals.
- Implement and evaluate staff, volunteer, or community training programs.
- Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
- Speak to community groups to explain and interpret agency purposes, programs, and policies.
Supplemental Tasks (4)
- Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
- Plan and administer budgets for programs, equipment, and support services.
- Represent organizations in relations with governmental and media institutions.
- Direct fundraising activities and the preparation of public relations materials.
Education & Training
Job Zone 4 Job Zone Four: Considerable Preparation Needed
Education: Most of these occupations require a four-year bachelor's degree, but some do not.
Experience: A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
On-the-Job Training: Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Education Level Distribution
Percentage of workers in this occupation with each education level.
Technology & Tools
Hot Technologies
Software (22)
Tools & Equipment (5)
Where This Career Leads
Career progression organized by specialty track and experience level.
Community & Social Services Education
Zone 4
Social and Community Service Managers You are here
Local, State, & Federal Services Advanced Manufacturing
Zone 2
Court, Municipal, and License Clerks 78% match
Zone 3
Construction and Building Inspectors 79% match
Zone 4
Social and Community Service Managers You are here
Zone 5
Environmental Restoration Planners 79% match
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