Occupation: Telemarketers
Telemarketers
Solicit donations or orders for goods or services over the telephone.
Reported Job Titles
(8)
- Call Agent
- Inside Sales Representative (Inside Sales Rep)
- Telemarketer
- Telemarketing Sales Representative (Telemarketing Sales Rep)
- Telephone Sales Representative (TSR)
- Telephone Service Representative (TSR)
- Telesales Representative (Telesales Rep)
- Telesales Specialist
Core Tasks
(8)
- Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Explain products or services and prices, and answer questions from customers.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Maintain records of contacts, accounts, and orders.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
- Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
Supplemental Tasks
(4)
- Adjust sales scripts to better target the needs and interests of specific individuals.
- Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
- Conduct client or market surveys to obtain information about potential customers.