Telemarketers
Human Advantage 71%
Significant human skills needed
AI Automation Risk Moderate Risk
3.8 / 10
Some tasks in this role may be augmented by AI, but human oversight and interpersonal skills remain important.
Solicit donations or orders for goods or services over the telephone.
Also Known As: Call Agent, Call Center Agent, Call Center Operator, Call Center Representative (Call Center Rep), Call Center Sales Agent, Call Center Telemarketer, Contact Center Agent, Direct Sales Agent +19 more
Core Tasks
- Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Explain products or services and prices, and answer questions from customers.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Maintain records of contacts, accounts, and orders.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
- Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
Supplemental Tasks (4)
- Adjust sales scripts to better target the needs and interests of specific individuals.
- Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
- Conduct client or market surveys to obtain information about potential customers.
Education & Training
Job Zone 2 Job Zone Two: Some Preparation Needed
Education: These occupations usually require a high school diploma.
Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
On-the-Job Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Education Level Distribution
Percentage of workers in this occupation with each education level.
Technology & Tools
Hot Technologies
Software (14)
Tools & Equipment (7)
Where This Career Leads
Career progression organized by specialty track and experience level.
Strategic Sales Supply Chain & Transportation
Zone 2
Telemarketers You are here
Zone 3
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