Occupation

Travel Agents

Human Advantage 65%

Significant human skills needed

AI Automation Risk Moderate Risk
3.8 / 10

Some tasks in this role may be augmented by AI, but human oversight and interpersonal skills remain important.

Plan and sell transportation and accommodations for customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.

Also Known As: Auto Travel Counselor, Beach Expert, Booking Agent, Business Travel Consultant, Certified Travel Counselor, Corporate Travel Agent, Corporate Travel Consultant, Corporate Travel Counselor +20 more

Video

Core Tasks

  1. Collect payment for transportation and accommodations from customer.
  2. Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
  3. Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
  4. Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
  5. Record and maintain information on clients, vendors, and travel packages.
  6. Book transportation and hotel reservations, using computer or telephone.
  7. Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.
  8. Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.

Education & Training

Job Zone 3 Job Zone Three: Medium Preparation Needed
Education: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Experience: Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
On-the-Job Training: Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.

Education Level Distribution

Percentage of workers in this occupation with each education level.

Associate's Degree (or other 2-year degree)
37%
High School Diploma - or the equivalent (for example, GED)
31%
Bachelor's Degree
14%
Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)
11%
Some College Courses
6%

Technology & Tools

Hot Technologies

  • Intuit QuickBooks
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Office software
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • SAP Concur
  • Zoom

Software (29)

  • Apollo Reservation System
  • Colibripms Software Colibri
  • DataSwell
  • Galor Travel Booster
  • Global distribution system GDS software
  • Globekey Agentkey
  • IMS Travel Agent Reservation Software System
  • Illusions Online Illusions OnDemand
  • MGHworld Travel Agents
  • Orbitz Worldwide Orbitz for Agents
  • Rezdy booking software
  • Rezgo online booking software
  • Rezopia
  • Sabre Airline Solutions SabreSonic Customer Sales & Service
  • Sabre Central Command
  • TourCMS
  • TourWriter
  • Travel Agent CMS
  • TravelCarma
  • Travii reservation system software

Tools & Equipment (10)

  • Card readers
  • Computer inkjet printers
  • Computer laser printers
  • Copy machines
  • Laser facsimile machines
  • Multiline telephone systems
  • Personal computers
  • Printing calculators
  • Public address systems
  • Ticket printing machines

Where This Career Leads

Career progression organized by specialty track and experience level.

Travel & Leisure Arts, Entertainment, & Design

Zone 3
Travel Agents You are here
Zone 4

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Real Talk

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