Ushers, Lobby Attendants, and Ticket Takers
Human Advantage 67%
Significant human skills needed
AI Automation Risk Moderate Risk
4.5 / 10
Some tasks in this role may be augmented by AI, but human oversight and interpersonal skills remain important.
Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
Also Known As: Admittance Attendant, Attractions Associate, Concessionist, Docent, Door Attendant, Door Captain, Door Tender, Doorman +31 more
Core Tasks
- Greet patrons attending entertainment events.
- Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
- Clean facilities.
- Settle seating disputes or help solve other customer concerns.
- Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
- Provide assistance with patrons' special needs, such as helping those with wheelchairs.
- Guide patrons to exits or provide other instructions or assistance in case of emergency.
- Refuse admittance to undesirable persons or persons without tickets or passes.
- Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
- Assist patrons in finding seats, lighting the way with flashlights, if necessary.
- Maintain order and ensure adherence to safety rules.
- Search for lost articles or for parents of lost children.
Supplemental Tasks (11)
- Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
- Count and record number of tickets collected.
- Lead tours and answer visitors' questions about the exhibits.
- Manage inventory or sale of artist merchandise.
- Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
- Distribute programs to patrons.
- Give door checks to patrons who are temporarily leaving establishments.
- Manage informational kiosks or displays of event signs or posters.
- Work with others to change advertising displays.
- Page individuals wanted at the box office.
- Schedule or manage staff, such as volunteer usher corps.
Education & Training
Job Zone 2 Job Zone Two: Some Preparation Needed
Education: These occupations usually require a high school diploma.
Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
On-the-Job Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Education Level Distribution
Percentage of workers in this occupation with each education level.
Technology & Tools
Hot Technologies
Software (8)
Tools & Equipment (6)
Where This Career Leads
Career progression organized by specialty track and experience level.
Travel & Leisure Arts, Entertainment, & Design
Zone 1
Amusement and Recreation Attendants 78% match
Zone 2
Ushers, Lobby Attendants, and Ticket Takers You are here
Zone 3
Zone 4
Recreation Workers 78% match
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