Occupation: Ushers, Lobby Attendants, and Ticket Takers

Ushers, Lobby Attendants, and Ticket Takers

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.

39-3031.00 | 23 tasks | 9 job titles
Reported Job Titles (9)
  • Docent
  • Lobby Attendant
  • Ticket Attendant
  • Ticket Taker
  • Usher
  • Visitor Services Assistant
  • Visitor Services Associate
  • Visitor Services Representative
  • Visitor Services Specialist
Core Tasks (12)
  • Greet patrons attending entertainment events.
  • Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
  • Clean facilities.
  • Settle seating disputes or help solve other customer concerns.
  • Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
  • Provide assistance with patrons' special needs, such as helping those with wheelchairs.
  • Guide patrons to exits or provide other instructions or assistance in case of emergency.
  • Refuse admittance to undesirable persons or persons without tickets or passes.
  • Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
  • Assist patrons in finding seats, lighting the way with flashlights, if necessary.
  • Maintain order and ensure adherence to safety rules.
  • Search for lost articles or for parents of lost children.
Supplemental Tasks (11)
  • Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
  • Count and record number of tickets collected.
  • Lead tours and answer visitors' questions about the exhibits.
  • Manage inventory or sale of artist merchandise.
  • Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
  • Distribute programs to patrons.
  • Give door checks to patrons who are temporarily leaving establishments.
  • Manage informational kiosks or displays of event signs or posters.
  • Work with others to change advertising displays.
  • Page individuals wanted at the box office.
  • Schedule or manage staff, such as volunteer usher corps.