Skill: Active Listening
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Work Activities (20)
- Getting Information
- Monitoring Processes, Materials, or Surroundings
- Identifying Objects, Actions, and Events
- Making Decisions and Solving Problems
- Updating and Using Relevant Knowledge
- Interpreting the Meaning of Information for Others
- Communicating with Supervisors, Peers, or Subordinates
- Communicating with People Outside the Organization
- Establishing and Maintaining Interpersonal Relationships
- Assisting and Caring for Others
- Selling or Influencing Others
- Resolving Conflicts and Negotiating with Others
- Performing for or Working Directly with the Public
- Coordinating the Work and Activities of Others
- Developing and Building Teams
- Training and Teaching Others
- Guiding, Directing, and Motivating Subordinates
- Coaching and Developing Others
- Providing Consultation and Advice to Others
- Staffing Organizational Units