Skill: Service Orientation
Service Orientation
Actively looking for ways to help people.
Level Scales
(3)
| Level | Description |
|---|---|
| 2 | Ask customers if they would like a cup of coffee |
| 4 | Make flight reservations for customers using an online booking site |
| 6 | Direct relief agency operations in a disaster area |
Work Activities
(12)
- Communicating with People Outside the Organization
- Establishing and Maintaining Interpersonal Relationships
- Assisting and Caring for Others
- Selling or Influencing Others
- Resolving Conflicts and Negotiating with Others
- Performing for or Working Directly with the Public
- Coordinating the Work and Activities of Others
- Developing and Building Teams
- Training and Teaching Others
- Guiding, Directing, and Motivating Subordinates
- Coaching and Developing Others
- Providing Consultation and Advice to Others