Skill: Social Perceptiveness
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Level Scales
(3)
| Level | Description |
|---|---|
| 2 | Notice that customers are angry because they have been waiting too long |
| 4 | Be aware of how a coworker's promotion will affect a work group |
| 6 | Counsel patients who are depressed during a crisis period |
Work Activities
(14)
- Interpreting the Meaning of Information for Others
- Communicating with People Outside the Organization
- Establishing and Maintaining Interpersonal Relationships
- Assisting and Caring for Others
- Selling or Influencing Others
- Resolving Conflicts and Negotiating with Others
- Performing for or Working Directly with the Public
- Coordinating the Work and Activities of Others
- Developing and Building Teams
- Training and Teaching Others
- Guiding, Directing, and Motivating Subordinates
- Coaching and Developing Others
- Providing Consultation and Advice to Others
- Staffing Organizational Units
Work Context
(12)
- Public Speaking
- Telephone Conversations
- Face-to-Face Discussions with Individuals and Within Teams
- Contact With Others
- Work With or Contribute to a Work Group or Team
- Deal With External Customers or the Public in General
- Coordinate or Lead Others in Accomplishing Work Activities
- Conflict Situations
- Dealing With Unpleasant, Angry, or Discourteous People
- Dealing with Violent or Physically Aggressive People
- Physical Proximity
- Level of Competition