Work Activity: Communicating with People Outside the Organization

Communicating with People Outside the Organization

Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Abilities (7)

Oral Comprehension
Written Comprehension
Oral Expression
Written Expression
Information Ordering
Speech Recognition
Speech Clarity

Skills (6)

Active Listening
Writing
Speaking
Social Perceptiveness
Persuasion
Service Orientation

Intermediate Work Activities (3)

Present information in legal proceedings.
Provide information or assistance to the public.
Provide information to guests, clients, or customers.