Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Level Scales
(3)
| Level | Description |
|---|---|
| 2 | Apologize to a customer who complains about waiting too long |
| 4 | Get two subordinates to agree about vacation schedules |
| 7 | Negotiate a major labor-management contract |