Work Activity: Resolving Conflicts and Negotiating with Others

Resolving Conflicts and Negotiating with Others

Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

4.A.4.a.7 | 14 abilities | 10 skills | 3 work activities

Level Scales

(3)
LevelDescription
2Apologize to a customer who complains about waiting too long
4Get two subordinates to agree about vacation schedules
7Negotiate a major labor-management contract

Abilities

(14)

Skills

(10)

Intermediate Work Activities

(3)