Work Context: Conflict Situations Conflict Situations How frequently are there conflict situations the employee has to face in this job? Abilities(7)Oral ComprehensionOral ExpressionProblem SensitivityDeductive ReasoningInductive ReasoningSpeech RecognitionSpeech ClaritySkills(7)Active ListeningSpeakingCritical ThinkingSocial PerceptivenessCoordinationPersuasionNegotiation Work Outcomes and Results of Other WorkersDealing With Unpleasant, Angry, or Discourteous People