Work Context: Conflict SituationsWork ContextInterpersonal RelationshipsConflictual ContactConflict Situations Conflict Situations How frequently are there conflict situations the employee has to face in this job? expand all collapse allAbilities(7)Oral ComprehensionOral ExpressionProblem SensitivityDeductive ReasoningInductive ReasoningSpeech RecognitionSpeech ClaritySkills(7)Active ListeningSpeakingCritical ThinkingSocial PerceptivenessCoordinationPersuasionNegotiation Work Outcomes and Results of Other WorkersDealing With Unpleasant, Angry, or Discourteous People