Work Context: Conflictual Contact
Conflictual Contact
Amount of conflict that the worker will encounter as part of this job
Conflictual Contact includes:
Conflict Situations
How frequently are there conflict situations the employee has to face in this job?
Dealing With Unpleasant, Angry, or Discourteous People
How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
Dealing with Violent or Physically Aggressive People
How frequently does this job require the worker to deal with physical aggression of violent individuals?